[[_text]]
Centralized Mail Portal
Checking Account Status.
Please Wait...
Your account is disabled.
You have a PENDING request to have your account re-enabled.
If you have questions please contact your administrator.
A request to re-enable your account
has been sent to your administrator.
Your account is disabled.
Click the button to request reactivation
Single Sign-On Information
If you are on the VA Network (i.e. at a VA location or using CAG), login using "Single Sign On" button. If you are accessing the portal outside of the VA Network, login using the "Single Sign On External" button. Logging in using "Single Sign On External" will allow you limited access to use the Direct Upload and Decision Ready Claim functionality of the portal.
About CM Portal
Version: [[version]]
Build Date: [[buildDate]]
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Organization and Role
Role *:
Organization *:
New Account Request
User Role *:
Location *:
VA Supervisor *:
VA User Registration
Continue
You will no longer be redirected to this page.
Please save the following link if you have not completed the Request Form.
Do you wish to continue?
Registration Confirmation
Veteran File Number Confirmation
Registration Confirmation
Checking account status.
Please Wait...
Please Wait...
You have a PENDING request for a new account.
If you have questions please contact your Supervisor.
If you have questions please contact your Supervisor.
You have a successfully submitted a request for a new account.
If you have questions please contact your Supervisor.
If you have questions please contact your Supervisor.
User Identification
Please select the user type below that best matches you.
Return To Login
Centralized Mail
Do you wish to continue to Centralized Mail Portal?
{{item.displayName}}
{{item.displayName}}
{{item.displayName}}
[[treeNodeLabel]]
([[packetCount]])
Something went wrong. The hierarchy may not contain the correct queue counts.
[[_getTitle(month, i18n.monthNames)]]
[[item.weekDayShort]]
[[_getWeekNumber(item, _days)]]
[[_getDate(item)]]
[[i18n.calendar]]
[[_yearAfterXYears(index)]]
{{filterItem.metadata.longName}}
Saved Searches:
Save New
Save Search
Use the arrow keys to change focus on
the tabs once they have been selected
{{item.displayName}}
Doc Name must be selected
{{item.displayName}}
{{item.displayName}}
{{item.displayName}}
{{dropText}}
{{item.name}}
{{errorText}}
Error
- Maximum number of attached files ([[_maxFileCount]]) has been reached.
- [[item.error]]
File Restrictions:
- The only accepted file types are: [[_formatAcceptedFileTypesString(_allowableFileTypes)]].
- Files cannot be empty.
- Maximum allowed file size is [[_computedMaxFileSize(_maxFileSize)]].
- Maximum of [[_maxFileCount]] files can be attached per upload.
- File cannot contain / : * ? " < > | % , ! in its file name.
Page Size
[[currentIndex]] to [[lastIndex]] of [[totalCount]]
Page [[currentPage]] of [[totalPage]]
[[title]]
Exporting search results may take a couple of minutes.
Only the first 5000 rows are exported.
Select the desired export file format:
Input File Name
Use the arrow keys to navigate through the rows and use the spacebar to
select a packet. Press the Tab key to continue.
Click Search button to refresh results.
Large Search Result Warning
Your CM Search will return a large number of packets.
Do you want to continue?
Use the arrow keys to navigate through the rows and use the spacebar to
select a packet. Press the Tab key to continue.
Packet Notes
{{item.user}}
{{_formatDate(item.createdOnUTC)}}
{{item.note}}
Add Note
History
Activity
Date
User
Notes
[[entry.activityId]]
[[_formatDate(entry.dateActivityUtc)]]
[[entry.userName]]
[[entry.activityNotes]]
Location
Activity
Queue: [[entry.queueName]]
ID: [[entry.packetId]]
Packet Status: [[entry.packageStatusId]]
Date: [[_formatDate(entry.dateEnteredOnUTC)]]
Time spent in queue: [[_getTimeSpent(entry.dateEnteredOnUTC, entry.dateExitedOnUTC)]]
Activity: [[entry.action]]
Assigned To: [[_displayForUndefined(entry.assignedUserName)]]
Action Taken By: [[_displayForUndefined(entry.actionUserName)]]
User Role: [[entry.userRole]]
Activity Date: [[_formatDate(entry.dateEnteredOnUTC)]]
Activity
Date
User
Notes
[[entry.activityId]]
[[_formatDate(entry.dateActivityUtc)]]
[[entry.userName]]
[[entry.activityNotes]]
Location
Activity
Current Stage: [[entry.currentStage]]
Date: [[_formatDate(entry.dateEnteredOnUTC)]]
Time spent in queue: [[_getTimeSpent(entry.dateEnteredOnUTC, entry.dateExitedOnUTC)]]
User Role: [[entry.userRole]]
Activity: [[entry.actionDesc]]
User Name: [[_displayForUndefined(entry.actionUserName)]]
Activity Date: [[_formatDate(entry.dateEnteredOnUTC)]]
Compare Rescan Packet
Original Scan Documents [{{originalDocuments.length}}]
Rescan Documents [{{documents.length}}]
Synchronize Scrolling
| Packet {{splitPart.packetNumber}} [DELETED] |
|---|
| Packet {{splitPart.packetNumber}} | |
|---|---|
| Veteran Info: | Documents: |
|
EMERG
|
{{_getDocName(item)}} |
Manual Internal Split
Documents ({{documents.length}})
| Document Name | Pages | In Packet(s) |
|---|
Manual Internal Split Packets
Adobe Reader is either not installed or is disabled.
Please take the following steps to fix this issue:
- Open Settings (Gear in top right corner) -> Internet Options
- Click the Programs tab
- Click the Manage add-ons button
- If you do not see Adobe PDF Reader in the list, continue to step 5, otherwise, continue to step 8
- Download Adobe Reader
- Restart Internet Explorer
- Repeat steps 1-3
- Select Adobe PDF Reader in the list
- Click the Enable button in the bottom right corner
- Click close
- Reload the application and this message should disappear
If you have any problems, please contact your System Administrator.
Please correct the following errors
- {{item}}
Success
Manual Internal Split succeeded
Append Documents
Please review the following file criteria:
- Each appended file should be its own document type.
- The document must be a valid Portable Document Format (PDF) file.
- The file must have a .pdf extension.
- The file size cannot exceed 100 MB.
- The PDF document may not be encrypted or password protected.
- The PDF must be in PDF format version 1.3 or later.
Drop Files Here
IMPORTANT: Split and Rescan requests are not permitted for packets containing Appended Documents. Verify packet accuracy and quality before proceeding.
Submitted Files Uploading...
{{uploadDialogFileText}}
{{uploadDialogPositionText}}
** PROCESSING COMPLETE **
| File Name | Size (MB) | Document / Form Type | Status | |
|---|---|---|---|---|
| {{item.name}} | [[_convertToMB(item)]] |
|
{{item.status}} {{item.status}} |
Error
- {{item}}
Information
{{text}}
{{dialogTitle}}
Document / Form Name *
It can be made lower but not higher than this value.
Required Fields *
{{dialogTitle}}
Internal / External *
An Internal/External Organization type selection is required.
Standard / Custom *
New DU Organizations are added as Standard organizations and are assignable to DU users.
Custom DU Organizations are unavailable for assignment to other DU users.
Required Fields *
{{dialogTitle}}
Required Fields *
An Emergent Category Short Name cannot be equal to, or contained in, an existing short name
Edit DU Organizations
User's Assigned DU Organizations
{{item}}
Choose from default DU Organizations or add custom DU Organizations
Add User
Username taken. Please try another one.
DU Role
DU Organizations: {{_numberOfOrganizations}} Assigned to User
At least one DU Organization must be assigned to a VSO user.
Password Options
User Role *
Location *
[[_errorMessage]]
{{item.location}}
{{item.permission}}
At least one set of location and user role is required. Please try again.
The SSOe CM User role may not be the only assigned user role.
DU Organization required for DU Role.
The SSOe CM User role is allowed only when combined with other roles that allow CM access.
Required Fields *
Warning
You are trying to change the username. This may cause problems. Is that okay?
SysAdmin Warning
Are sure you want to remove the SysAdmin Role from this user?
Bulk Upload
Instructions
- Create the CSV file with the following row format:
- First Name,Middle Name,Last Name,Accreditation #,Veteran File #,Email Address,DU Role,Organization Name,Contractor Login(Y/N),"Roles","Locations"
- Here is an example of a valid row:
- John,,Doe,,,john.doe@va.gov,,,N,"Basic USer,Super User","Boise, Baltimore"
- Valid Location, User Role, and DU Role choices are located in the Add User window.
- Validation results display prior to upload.
Drop Files Here
Editing user {{user.username}}
DU Role
DU Organizations: {{_numberOfOrganizations}} Assigned to User
At least one DU Organization must be assigned to a VSO user.
Account Options
Two Factor Authentication
User Role *
Location *
[[_errorMessage]]
{{item.location}}
{{item.permission}}
A user role must be selected. Please try again.
DU Organization required for DU Role.
The SSOe CM User role may not be the only assigned user role.
The SSOe CM User role is allowed only when combined with other roles that allow CM access.
Required Fields *
SysAdmin Warning
Are sure you want to remove the SysAdmin Role from this user?
Clear
This action will discard all {{text}} regarding this upload. Are you sure you want to continue?
Step 3: What submission and claim type are you submitting on behalf of the Veteran Claimant?
The DRC feature has been decommissioned.
Your DRC submissions can still be searched by using the My Uploads tab.
Step 4: Required Documents
Character of discharge must be one of:
Honorable
Under Honorable
Conditions
General
Character of discharge must be one of:
Honorable
Under Honorable
Conditions
General
Step 4: Required Documents
Select one of the two options below:*
Indicates cause of Veteran's death was a service-connected disability OR is related to a
disease
or injury that existed during military service
Indicates veteran died from a non-service connected injury or disease, AND was receiving, or
entitled to receive VA Compensation for a service-connected disability, rated totally
disabling:
For at least 10 years immediately before death, OR
For at least 5 years after Veteran's release from active duty, preceding death, OR
For at least 1 year before death, if the Veteran was a former Prisoner of War (POW)
who died after September 30th, 1999
Step 5: Additional Documents
Private Treatment Records:
VA Medical Records:
Military Service Treatment Records:
Other Documents
Add/Edit Condition
Type:
Classification:
Required Documents
Additional Documents
Duplicate additional file names not allowed
Delete
Are you sure you want to delete the selected condition classification?
Step 5: Condition Classifications
{{item.classification}}
{{item.type}}
Step 7: Notes
{{title}}
Choose location access for Role:
Required Fields *
Error
Delete Group
Are you sure you want to delete the user group {{groupName}}?
Certification
By pressing the 'Agree' button you agree to the following:
I certify that the claimant has authorized me to file this claim as a Decision Ready Claim. I further certify that the documents contained within this claim are completed and truthful to the best of my knowledge and that the claimant has indicated that there is no other evidence in support of this claim.
Submission Confirmation
Confirmation #: {{confirmationNumber}}
Date of Receipt: {{_date}}
Name: {{veteranName}}
Veteran File #: {{veteranFileNumber}}
Flash(es): {{flashesString}}
Notes: {{notes}}
Clear
This action will discard all information (on both pages) regarding this claim. Are you sure you want to continue?
SSO Access for User {{username}}
SSO Access is currently LOCKED.
SSO Access is currently UNLOCKED.
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{{resultsMessage}}
SSO Roles for User {{username}}
Unassigned Roles
Assigned Roles
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{{resultsMessage}}
[[actionLabel]]
[[actionText]]
[[_calculateLabel(isReassignAction)]]
Loading users...
Locations:
Loading Locations...
Confirmation
Upload Submitted
SSO Organizations for User {{username}}
Unassigned Organizations
Assigned Organizations
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{{resultsMessage}}
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